by Nigel Costolloe | Jan 8, 2014 | Boston Painters, Customer Service
There are many small pleasures that make my job a delight – the wonder of email, texting and voicemail that makes communication so easy and immediate, the character and kindness of our typical customers, the aesthetic of New England’s homes, both inside...
by Nigel Costolloe | Mar 28, 2013 | Boston Painters, Customer Service, Exterior Painting, Summer
As I sat in my kitchen this morning, I was thinking how wonderful it was looking out the windows and actually seeing things: the tree in my back yard, the birds in search of breakfast and our neighbor’s house even though there were no lights shining from the...
by Nigel Costolloe | Dec 7, 2012 | Customer Service
These words, shared via our project evaluation, come from a delightful professional interior design client who shall go unnamed but will most definitely be recognized and thanked! “I think it’s a very lucky man (in this day and age) whose work is known and...
by Nigel Costolloe | Feb 17, 2012 | Cambridge, Customer Service, Interior Painting, Lead-Safe Certified
One of the tasks we take very seriously when we are welcomed in a customer’s home to paint is cleanliness. For my part I am on the OCD end of the spectrum when it comes to cleanliness – my weekends involve exercise, trail running with my dog Huey, and...
by Nigel Costolloe | Nov 11, 2011 | Boston Painters, Customer Service, Home Improvement, Interior Painting, Professional Painting Company
We’re known for being discriminating, and also for being more expensive than most Boston painting companies. We pride ourselves on superlative finishes of course, and also on meticulous prep. So it’s often a surprise to our clients when they hand us the...
by Nigel Costolloe | Aug 22, 2011 | Customer Service, Environmentally Friendly Paints, EPA-RPP, Exterior Painting, Lead-Safe Certified
Each month seems to bring a new EPA clarification on how we are supposed to implement the RRP protocols while working on homes coated in lead-based paint. The article below introduces a new wrinkle, arguing that the current 10 foot rule is still inadequate in keeping...
