by Nigel Costolloe | May 23, 2022 | Customer Service
During the Cold War (the old one not this new one!) the term ‘trust but verify’ informed negotiators on both sides; take your opponents’ words at face value but confirm their follow-through via visual inspection. The same is true when hiring residential painters. At...
by Nigel Costolloe | Dec 18, 2020 | Blog, Customer Service, Painter Spotlight
Catchlight’s Manager of Everything It’s rare in life to meet someone and to immediately recognize they are the ‘right’ person for the moment….that was my immediate impression upon interviewing Jessica for a supporting role here just over 3 years ago. Since then her...
by Nigel Costolloe | Jan 4, 2019 | Customer Service
When I first set out to build a painting company, I wasn’t interested in being a normal contractor. I knew I needed some guideposts so I made a list of things all bad contractors do then I made it my mission not to do those things. Most of them have absolutely nothing...
by Nigel Costolloe | Jan 7, 2016 | Customer Service, Interior Painting
I’ve been working through a trenchant biography of Winston Churchill for some months now, The Last Lion, and continue to be impressed by his fortitude and perseverance during the harrowing experience of the London blitz of WWII. Recently I heard a quote that was...
by Nigel Costolloe | Nov 30, 2015 | Blog, Customer Service, Environmentally Friendly Paints, Home Improvement, Interior Painting, Professional Painting Company
Two delightful and gratifying testimonials are below, both unsolicited, from two very different projects. The first comes from the remarkable interior designer Kelly Rogers who has been managing the multiple responsibilities of running a business, raising small...
by Nigel Costolloe | Jan 8, 2014 | Boston Painters, Customer Service
There are many small pleasures that make my job a delight – the wonder of email, texting and voicemail that makes communication so easy and immediate, the character and kindness of our typical customers, the aesthetic of New England’s homes, both inside...
